Purchase policy

Digital product refunds

Effective September 16, 2026

Immediate digital delivery

Because products are downloadable and delivered immediately after payment, completed digital purchases are generally final once access is provided.

Delivery problems

If a file is not delivered, is corrupted, is duplicated in error, or is materially different from its store description, contact us using the customer-support details on your Stripe receipt within 14 days. We will first attempt replacement delivery and will review an appropriate refund when the problem cannot be corrected.

Change of mind

We generally do not refund completed downloads because a purchaser changes plans, decides not to pursue a career route, or does not achieve a particular admissions, employment, or income outcome.

Charge errors

For an unrecognized or incorrect charge, use the support details on the receipt promptly so the transaction can be investigated.